In this study an attempt is made to develop a generic instrument that could be used to measure customer satisfaction with the controllable elements of the in-store shopping experience. By closely following the most contemporary guidelines for scale development. and involving 11 063 respondents in four different surveys. the authors emerge with a 22-item instrument to measure satisfact... https://countryscenesaddleryandpetsuppliers.shop/product-category/hat-saver/